When a SKU goes backordered,
we go to work — so your O.R. doesn't stop.
One request from you. Dozens of vetted sources contacted in parallel. A single transparent estimate back — and shipment direct to your dock, on standard hospital terms.
Bid turnaround
Hours, not days
Supplier reach
50+ U.S. sources
Hospital-ready terms
Net 30 / EFT / PCard
On the dock by next business day
From the moment a backordered SKU lands in our queue, we own the hunt — so your team can keep cases on the schedule.
From "we can't get it" to "it's on the dock"
Every step is auditable, every supplier is vetted, every estimate is transparent. Here's exactly what happens after you tell us a SKU is backordered.
Step 01
Your team submits a backorder request
Supply Chain, OR, EVS, or Bio Med tells us what you need — SKU, quantity, urgency. Two minutes through the AskIsaac portal, an email, or a phone call.
- Item / SKU / manufacturer number
- Quantity needed and urgency
- Special handling notes (cold chain, sterile, expiry window)
Step 02
We broadcast to our nationwide supplier network
Your request goes out simultaneously to dozens of vetted suppliers, distributors, and secondary-market sources — blind-bid so they don't see each other's offers.
- 50+ verified U.S. suppliers contacted in parallel
- Cold-call follow-up on critical items
- Audit trail of every supplier touched
Step 03
Competitive bids come back — usually within hours
Suppliers submit price-per-unit, available quantity, lot/expiry data, and earliest ship date. We aggregate and de-dupe for you.
- Tiered pricing surfaced (volume discounts visible)
- Lead-time and origin warehouse on every bid
- Lot, expiry, and country-of-origin captured up-front
Step 04
You get a single, transparent estimate
Sterile Mate presents the best matching offer — including a tiered estimate (e.g. 1–49 units / 50+ units / volume cap) — with the lead time, fulfillment terms, and any market-availability caveats clearly spelled out.
- Unit price + tier breaks shown clearly
- Lead-time and PO terms on the estimate
- PO can be uploaded later — we secure first if you give the green light
Step 05
We secure, invoice, and ship — direct to your facility
Once you approve, the supply gets pulled and shipped to your dock with full tracking. Sterile Mate handles every logistics step and invoices you on standard hospital terms — no markup surprises.
- Air-freight and same-day options on critical SKUs
- Standard hospital terms (Net 30 / EFT / PCard)
- Full chain-of-custody and shipment tracking
You stay operational.
We stay accountable.
We're not a marketplace that walks away after the order. We own the hunt, the bid, the logistics, and the invoice — and we're on the line if something slips.
Single point of accountability
One contact for sourcing, ETA updates, and shipment tracking — no chasing distributors.
Transparent secondary-market pricing
We disclose when an item is sourced from secondary inventory and why the price reflects that.
Hospital procurement terms
Standard PO workflow, Net 30 / EFT / PCard — no marketplace surcharges or transaction fees.
Audit trail for every quote
Every supplier contact, bid, and decision is logged for your compliance and contracting teams.
A SKU you can't find right now?
Send it over. We'll have the broadcast out within an hour and a transparent estimate back to you before the end of the next business day on most clinical SKUs.
Sterile Mate LLC · Backorder Sourcing Desk · george.broughton@sterilemate.com