AskIsaac

AskIsaac

Telegram Guide

@askisaac_bot

Telegram Quick-Start Guide

Your complete guide to using AskIsaac through Telegram. Select your role below.

Hospital Quick-Start Guide

Your Telegram & Web Chat Integration Manual

Submit maintenance requests, order supplies, run demos, and track your tickets — via Telegram or Web Chat.

Interactive Walkthrough

Step-by-step guide to using @askisaac_bot

Start Interactive Walkthrough

2-minute guided tour

Your Commands

/start

Restart onboarding and view demo video

/demo

Run full lifecycle demo simulations

/maintenance

Submit a new maintenance request

/backorder

Request supplies or equipment

/status

Check status of your open tickets

/collaborators

View tagged stakeholders on your tickets

/guide

Open this interaction manual

/support

Direct line to Isaac Admin

Getting Started

1. Link Your Account

Go to your Hospital Dashboard → Settings → Telegram. Click 'Connect Telegram' and follow the link to @askisaac_bot. Or use the Ask Isaac web chat on desktop.

2. Receive Notifications

Once connected, you'll receive real-time alerts when: contractors arrive on-site, quotes are submitted, tickets are updated, and jobs are completed.

3. Submit Requests

Use /maintenance to report equipment issues or /backorder to request supplies. The bot will guide you through selecting priority and entering details.

4. Run Demo Simulations

Use /demo to see full lifecycle simulations (Maintenance & Backorder journeys). Perfect for training staff or sales presentations.

5. Track Progress

Use /status anytime to see your open tickets. You'll also get automatic updates as your requests progress through the pipeline.

Pro Tips

  • When submitting maintenance requests, be as specific as possible about the location and issue
  • Use 'STAT' priority only for true emergencies — it triggers immediate dispatch (2-hour response)
  • You can reply directly to notification messages to add comments to your tickets
  • Multi-Stakeholder Sync: Ask admin to tag plumbers, nurses, or suppliers on tickets for coordinated response
  • Use /demo to run full lifecycle demos for training or presentations — great for new staff onboarding

Ready to Connect?

Open Telegram and search for @askisaac_bot to get started.

Open @askisaac_bot